Shipping & Returns.

What it costs

Shipping is free on orders over $90 CAD in Canada and over $75 in the United States. The Starter Set always ships free, at any order value. Under those thresholds the rate is calculated at checkout before you pay.

How long it takes

Oils ship from our local warehouse and arrive in 2 to 3 business days.

The Diffuser ships from our overseas workshop and takes 5 to 12 business days. Transit and customs clearance both vary, which is why that window is wider.

If we can't ship your order inside the window above, we'll email you and you can cancel it for a full refund.

The Starter Set arrives in two parcels

The two items are fulfilled from two different locations, so they travel separately. Your Bergamot usually lands first and the Diffuser follows. You'll get a tracking link for each parcel as it leaves. Nothing has gone wrong if one shows up on its own.

Customs and duties

Because the Diffuser ships from overseas, an import fee or duty may be charged when it's delivered. Those charges are set by your country, aren't included in the price at checkout, and are the customer's responsibility. Oils ship domestically, so nothing extra applies to them.

You have 30 days from delivery

The clock starts the day your parcel arrives, not the day you ordered. For the Starter Set it starts when the second parcel lands.

The Diffuser and the Starter Set

Return them within 30 days for a full refund even if you've opened the box and used them. We'd rather you actually ran it for a couple of weeks before deciding. Send back everything that came in the box.

Oils bought on their own

These need to come back unopened and unused, with the seal intact. Once a bottle of essential oil has been opened we can't resell it, so we can't take it back. The Bergamot included in a Starter Set is covered by the Starter Set rule above, opened or not.

Who pays return shipping

You do, unless the item was faulty or arrived damaged. Use a tracked service, because we can only refund what actually reaches us.

Faulty or damaged items

Get in touch within 30 days of delivery with your order number and a photo. We'll replace it or refund you, and we pay the shipping in both directions.

Getting your money back

Once your return arrives and we've checked it, the refund goes back to the original payment method. Your bank usually takes a few more days to show it. Original shipping costs aren't refunded unless the item was faulty.

Warranty

We don't publish a warranty beyond the 30-day window described here. Anything that fails inside those 30 days is ours to put right. This doesn't affect the rights you already have under consumer law where you live, including Quebec's legal warranty.

How to start a return

Use the form on our Contact page with your order number and what you'd like to do. We'll send the return address and confirm anything you need to include.